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Service: It’s What We Do

At TriWest, we are On a Mission to Serve^® our nation’s heroes. We take great pride and responsibility in that mission.

Our military families have given us freedom—what can we give in return? Our all!

We’re proud to share what our customers have to say about our Mission to Serve:

Taking Care of Our Customers

 “I want people to get the same help that I got and to have that same opportunity to get better—and TRICARE helped us with that.”
-Madalyn F., California, TRICARE Beneficiary

 “Something as simple as going in for a yearly exam is an amazing thing—and it saved my life.”
-Mara S., Montana, TRICARE Beneficiary

 “TRICARE offered me the coverage that allowed me the option to aggressively … deal with these earliest stages (of breast cancer). Within six months, I had been able to have this early-stage cancer completely eradicated from my body—and have the peace of mind to know that I was 99 percent sure of being cancer-free.”
-Heather C., Utah, TRICARE Beneficiary

 “(TriWest’s Carol Ann) is fantastic... I would only have probably a year or so left. Because we have TriWest, I’m alive. I’ve got a future.”
-Jerry B., Arizona, TRICARE Beneficiary

 “The level of care that we've had has been exceptional. Now, I'm able to do a lot of the things I was able to do before.”
-Jennifer S., Washington, TRICARE Beneficiary

 “TriWest will get you the answers. They will get you what you need.”
-Julie M., Alaska, TRICARE Beneficiary

 “They were there for us. I didn't have to worry about anything. I think TriWest is the best-kept secret I've ever seen.”
-Jeff W., Arizona, TRICARE Beneficiary

 “TriWest was that helping hand that just brought me back to where I needed to be. ... I feel like I have my life back.”
-Marcy F., Nevada, TRICARE Beneficiary

 “I did my bit for 20 years, 20 years ago...but they’re still taking care of me.”
-Everett C., Alaska, TRICARE Beneficiary

Whatever It Takes!

TriWest has been nothing but wonderful to me and my family...I will be forever grateful to them.”
-Kimberly M., Arizona, TRICARE Beneficiary

They go above and beyond to help us better help our patients.”
-Cathy S., Missouri, TRICARE Provider

TRICARE and TriWest have assisted me with a complete change of lifestyle that has empowered me and blessed me with living proof as to how successful your Health Condition Management Program can be for us beneficiaries, if we just reach out and ask.”
-Vicki B., Colorado, TRICARE Beneficiary

We cannot express how grateful we are that Emily took time to help us with our TRICARE coverage. Hats off!”
-Mary L., Arizona, TRICARE Beneficiary

Thank you so much for traveling to Sioux Falls and sharing your expertise with our group. (Cynthia's) presentation was very well received by the group and ... helped many of us in our daily work.”
-Cindy P., South Dakota, TRICARE Provider

Rhonda was very helpful and courteous. It was a very pleasant experience.”
-Chris G., California, TRICARE Beneficiary

I am thankful for Jamie’s excellent service.”
-Verl W., Hawaii, TRICARE Beneficiary

(TriWest’s) Bridget went above and beyond to help me. I can’t wait to ... call the West Region and continue talking to people like her. She is a true customer service role model.”
-Rene T., Washington, TRICARE Beneficiary

I got all the information I needed to get me on the right track.”
-Shannon F., Colorado, TRICARE Beneficiary

(TriWest’s Lora) offered the best customer service I’ve had in a long time.”
-Cheryl B., Colorado, TRICARE Beneficiary

All my questions were answered, including one I didn’t even know I had. Charity is a credit to TriWest.”
-Dan H., Washington, TRICARE Beneficiary

(TriWest’s) Angela was very professional and courteous. Her personality shined through the phone.”
-James B., California, TRICARE Beneficiary

Thank you for the great help I received. Emily answered all of our questions and went well beyond kindness!”
-Teresa B., Arizona, TRICARE Beneficiary

(TriWest’s) Bonnie was professional, understanding, kind and followed up. The whole team was helpful!”
-Reneé H., Washington, TRICARE Beneficiary

I’m extremely grateful for the assistance I received.”
-Eldonette C., Colorado, TRICARE Beneficiary

(TriWest’s) Michelle was very efficient and professional in providing me information on enrolling into TRICARE.”
-Alice P., Arizona, TRICARE Beneficiary

(TriWest’s) Angela deserves a big kudos for helping me out!”
-Scott J., California, TRICARE Beneficiary

(TriWest’s) Corey was exceptional.”
-Christina K., Washington, TRICARE Beneficiary

The service was great. It was nice to work with such good people.”
-Gary P., Washington, TRICARE Beneficiary

I was really pleased with the conversation. I can now rest and not worry about my issue.”
-Kathleen S., Arizona, TRICARE Beneficiary

The service is fantastic, and all the staff is very helpful and knowledgeable.”
-Vanessa P., Hawaii, TRICARE Beneficiary

Thank you, TriWest, for doing such a fine job managing our healthcare program.”
-John K., TRICARE Beneficiary

I have had nothing but amazing service. Thank you!”
-Kori S., Arizona, TRICARE Beneficiary

I’m extremely appreciative of Ebonee’s thoroughness and helpfulness.”
-Donna, Washington, TRICARE Provider

I had the pleasure of speaking with Vonda, who was polite, courteous and took care of my issue within a matter of minutes.”
-Martha H., California, TRICARE Provider

(TriWest’s) Laurel was just a breath of fresh air to talk to.”
-Dr. D., Washington, TRICARE Provider

The help provided by your staff is outstanding. Thank you to my representative and all the others who assisted with the resolution of my problem!”
-Richard J., Washington, TRICARE Beneficiary